(referred to collectively as "WebMD," "us," "we" and "our") in relation to your
use of our websites, mobile applications and other resources intended for use by
healthcare professionals and which we refer to as the "Medscape Network," including
the personalized information and services that meet the needs and interests of users
of the Medscape Network, such as medical news, reference content, clinical tools,
applications, sponsored programs, advertising, email communications, continuing
medical education, market research opportunities and discussion
forums (collectively, the "Services").
through our acquisition of another company and/or its properties, that company may
integrate its privacy practices with ours, at which point a link to this Privacy
Policy will be displayed on its properties.
We provide the Services as a professional resource intended to support
healthcare professionals in their efforts to provide high quality
medical care to patients. You can choose whether or not you want to use the
Services. If you do choose to use the Services, you must agree to the Medscape
which is a contract between us and users of the Services.
By agreeing to the Medscape Network
, you confirm that you have
disclose, transfer, secure and use information about you in connection with
your use of the Services and the rights and choices you have regarding these
activities. If you do not want us to collect and use information about you
By using the Services, you acknowledge that we will store, use and otherwise
process your information in the United States and any other country from
where the applicable Medscape Network property is operated. Please be
aware that the privacy laws and standards in certain countries may differ
from those that apply in the country in which you reside. Unless otherwise
specified herein or on the property from which you have accessed this Privacy
Policy, WebMD LLC is the controller of the personal information that we collect
Health International France SAS, 5 place de la Pyramide, Tour Ariane,
92800 Puteaux, FRANCE, ("Aptus Health France") as its representative in the European Union.
Information about your use of the Services is collected as follows:
- Registration. In order to use the Services, you may be required to
register an account and provide certain personal information such as your name,
email address, zip/postal code, profession, occupation, specialty and depending on
your country of practice, your medical license number or equivalent.
You may choose to update or supplement the personal information that you
provided at registration at any time through your account settings or by
contacting Our Customer Service.
- Services Information. We automatically collect and store information
about your use of the Services, such as your engagement with particular
content including editorial, advertisements, sponsored informational
programs from our advertisers, which may include pharmaceutical companies
("Sponsored Programs"), whether you opened a particular email, clicked on a
link, your search queries and how often and when you engage with the Services.
We also collect information about your device when you access the Services
including IP address, precise location information, browser information
(including referring URL), cookie information and advertising ID (which is
a unique, user-resettable identification number for advertising associated
as pixels, tags, web beacons and software development kits, to collect the
information about your use of the Services and your device. For more information
use of the Medscape Network, see our
- Cross-Device Tracking. We and our service providers collect and store
information about users' interactions with unaffiliated websites and applications
that use our technologies, including cookies and similar tracking technologies.
This allows us to infer the presence of a common user or household behind multiple
devices. We do so in order to:
provide personalized advertising on each device that is inferred
from the browsing patterns on all of the devices;
detect and prevent fraud;
allow users to use our service on one device and pick up seamlessly
where they left off on another device;
limiting the number of times a user is shown the same advertisement,
across known or inferred devices
For information on your advertising choices and opt-out, please see the
“Choices and Control” section of this Privacy Notice.
- Market Research. You may be invited to participate in market research
surveys conducted by us or on our behalf for our own internal business purposes
and also market research surveys conducted by or on behalf of third party
sponsors that commissioned the survey. For some surveys, you may be asked to
provide personal information for re-contact (e.g., by e-mail or phone) or
payment fulfillment purposes.
- Public Forums. When you post a comment on a discussion board or
other public forum, by default your username, specialty and degree will be
displayed within the forum along with your comment. You may choose to display
additional information in your public forum profile, including a photo, by
adjusting your discussion profile settings. Information that you post within a
public forum is public information and may be used by us and third parties,
as further described in the Medscape Network
- Information and Registration Forms. From time to time we may offer
you the opportunity to receive additional information or services from us or
from third parties, including our advertisers (e.g., sample request, sales
rep visit, direct marketing, etc.), or to register to attend live events,
either in-person or via livestream. If you wish to participate in such opportunities,
you may be asked to provide personal information to fulfill the request. Unless
otherwise specified in the request form, we may use such information as described
use such personal information as described at the point of collection.
- Information from Third Party Sources. We may obtain additional information
about you from third party sources to assist us in providing the Services. For example,
we may use third party information to verify and augment your registration information,
for research purposes or to personalize the Services, including advertising.
- Non-registered Users. You must register with the Medscape Network to gain
full access to Services, however, you may be able to access certain limited Services
without registering. Even if you have not registered, we collect information about
The information we collect includes the referring website, if applicable, the type
of browser you use, the material viewed, and the time and date that you
accessed the Services.
How Your Information May be Used
Information about you may be used for the following purposes:
- Provision of the Services. We may use the information collected
about you to provide and improve the Services, and to develop new Services.
- Member Profiles. We may associate information that we have collected
about your use of the Services with your registration information and any other
creating a profile of you that we may update from time to time ("Member Profile").
This processing of your Member Profile is necessary to deliver the Services
tailored according to your specialty and interests (known or inferred), as
further described below in Personalize the Services Including Advertising.
- Network Profiles. We may use your registration information, as well
as information from Third-Party sources such as IQVIA, to create a profile
for you that is viewable by other members of the Medscape Network, which may
be associated with content with which you engage and comments you may post
(collectively, your "Network Profile").
- Communications. By registering as a member of the Medscape Network,
you agree to the use of your registration information and other information
you about the Services and other information that may be of interest to you.
These communications may be conveyed through a variety of channels, subject
to applicable law, including emails and may contain advertisements and other
promotional materials from third party sponsors, including pharmaceutical companies.
- Personalize the Services Including Advertising.
We may personalize the Services, including the advertising you see
within the Medscape Network, on third party websites and in our email
communications, based on information included in your Member Profile.
For example, a user who WebMD believes is a cardiologist or who has
browsed cardiology content with the Medscape Network may be served
an advertisement promoting a particular cardiac product within the
Medscape Network, on third party websites and/or within an email that a
user who WebMD believes is a neurologist or has not browsed cardiology
content will not see. We partner with third parties to manage and
conduct our advertising activities including advertising on our
websites and on third party websites. These third parties may use
cookies and other tracking technologies to deliver this advertising
based on your activities and interests as inferred from your use of
the Services and other information they have about you. Also, advertisers
may use their own cookies and other tracking technologies in the
advertisements served to you through the Services, some of which may
enable the advertiser to obtain personal information that can be used
to specifically identify you, including the fact that you saw the
advertisement, to the extent that you have separately provided consent
to the advertiser or to the third party providing the tracking technology.
Some advertisers use companies other than WebMD to serve their
advertisements on their behalf and to monitor users' responses to these
While WebMD generally permits the use of third party tracking technologies
based on an understanding that they comply with the WebMD Advertising Policy,
tracking technologies or how they manage the information they gather through
them and WebMD may be unable to verify compliance with the
WebMD Advertising Policy.
Personalization is necessary for the performance of the contract
between you and us according to which we deliver the Services.
We analyze or deduct your preferences and interests based on a
number of factors including:
your profile (information provided at the registration time), enriched
with other information obtained from third-party sources such as
IQVIA to ensure accuracy of our data and comply with our legal obligations;
your interactions with our Services and the Medscape Network, such as:
- your viewing and search history,
- the time and location of Your access to our Services,
- the device you use,
- answers you give to surveys and quiz,
our content you post, like, share or recommend, including through
social media. Other users with similar tastes and preferences on
your interactions with other websites including with the Medscape
Network, subject to our Cookies Policy.
This information is used to classify users into different groups or
segments, using algorithms and machine-learning. This analysis helps
identify links and patterns between different behaviors and characteristics
to recommend relevant Services for you. This will never prevent you
from accessing and browsing the Services available to you within
the Medscape Network.
- Verification Purposes. We may use your information in conjunction
with information from third parties to recognize you as a registered member
when you visit one of our properties and to verify your identity and/or
professional credentials. We may require you to provide proof of your
identity, including that you are a healthcare professional, and if you
are unable to do so to our reasonable satisfaction, we reserve the right
to deny you access to the Services. While we take steps to verify that
our members who identify as healthcare professionals are actually
healthcare professionals, we make no guarantee as to their identity,
professional credentials or licensure status.
- Account Management. We may use your information to
administer your account, respond to your inquiries, fulfill your
requests and send you administrative communications about the Services.
- Investigations. We may use your information to detect,
investigate and defend against fraudulent or unlawful activity,
exercise and defend our legal rights.
- Legal grounds WebMD is relying on to use personal data. The Services and Medscape
Network provide tailored content from multiple sources through a single interface.
We offer a free source of customized information for healthcare professionals.
Being a free service, the Medscape Network and Services rely on advertising
and partnership revenues to support the development of specialized content
designed for practicing healthcare professionals to help in the diagnosis and
treatment of diseases. The optimization of advertising to provide you with relevant
commercial communications and messages therefore goes to the heart of our ability
to support the creation of high-quality medical content, and is the reason
behind many of the uses of personal data described below.
The use of the personal data is necessary, to, respectively:
Perform the contract entered into between WebMD and you in the context
of your use of the Services. The performance of the contract includes
knowing who you are, your specialty, your preferences, and centers of
interests to provide tailored content, including interest-based sponsored
content and tailored commercial communications. This is particularly
important because the Services are designed to provide recommended
content to you, and the Services are not available to the general public.
Respond to WebMD' legitimate interests based on the maintenance
and improvement of its Services;
When it comes to:
Newsletters, sending by email interest-based advertising or
sharing granular data with sponsors, we process data based on the
consent you gave us, our service providers, our sponsors, which may
be revoked at any time (we may in some cases act as data
processors for our sponsors);
Interest-based advertising on our websites and mobile apps and
third-party websites and apps including within the Medscape Network,
we process and combine data to enrich your profile to respond to our
legitimate interests based on our business model offering free and
relevant Services to you. You may oppose the use of certain Cookies and
data compiling (see our Cookie notice for more details on how to refuse
Cookies and other technologies). Our use of the legitimate interest
legal basis is without prejudice to additional requirements on Cookies
that may flow from Directive 2002/58 or any subsequent European legislation.
Process your personal data based on your consent to participate to the
market research surveys and the performance of the contract entered
into between WebMD and you in the context of such market research survey; and
Comply with any legal constraints applicable to WebMD or satisfy WebMD’s
legitimate interests based on the protection of WebMD’s legal rights
in connection with the Services and Medscape Network.
Sharing Your Information with Third Parties
Information about your use of the Services may be shared as follows:
Service Providers. We work with third party service providers to help us
provide the Services and to otherwise assist us in the operation of the
Medscape Network, including in the areas of email management and deployment,
analytics, marketing, advertising, market research, sweepstakes and
contest administration, identity and professional credential validation,
content distribution, customer service, payment fulfillment, event logistics,
website maintenance and data storage and security. We may provide
these service providers with personal information about users of
our Services so that they can fulfill their responsibilities to us,
however, we do require that they agree to limit their use of this
personal information to the fulfillment of these responsibilities.
Advertising and Sponsored Programs. We may provide your personal
information to third party sponsors of advertisements and Sponsored
Programs, subject to applicable law. Specifically, when you are
exposed to an advertisement through the Services, whether on one of
our websites or apps, in an email or through some other means, or
when you engage in a Sponsored Program, e.g., access a sponsored
information resource, open one of our sponsored emails, WebMD may
provide your personal information, such as your name and specialty
(but not your email or postal address) to the applicable sponsor and/or
its agents on the sponsor's behalf. We may also provide such third parties
with details about your engagement with the advertisement or Sponsored
Program (e.g., whether you viewed or otherwise interacted with certain
content), your answers to any questions contained in the Sponsored Program
and information about you that we have received from third parties.
Additionally, when you register as a member of the Medscape Network,
we may provide your personal information (but not your email or
postal address) to potential sponsors of advertisements and Sponsored
Programs that may be offered or provided to you through the Services,
subject to applicable law. Please review the Privacy Policies of these
third parties to familiarize yourself with their practices. All
advertisements and Sponsored Programs (including any links to Sponsored
Programs) made available within the Medscape Network, including through
emails, will be identified to you by the label Advertisement, Information
from Industry, Sponsored, WebMD Professional or some similar designation
indicating that the content, which may pertain to a particular medical
condition, therapy, product or service, has been selected by a third-party sponsor.
Member Profiles. Subject to applicable law, WebMD may provide Member Profiles,
and portions thereof, (excluding contact information and information
about your participation in specific named CME and CE activities) to
third parties, including our advertising customers, which these third
parties may use for their business purposes including marketing.
Network Profiles. Your Network Profile may be viewable by other members
of the Medscape Network for personalization purposes described above and
to allow you to view and connect with other members of the Medscape Network.
Market Research. If you receive remuneration for participating in a
market research program offered through our Services, we may provide
your personal information to our payment fulfillment vendor so that
it can process and deliver your payment to you and for its recordkeeping
and regulatory compliance purposes, and also to the program sponsor
(or the market research company acting on its behalf) for its recordkeeping
and regulatory compliance purposes. If you choose to access a survey that is
conducted by a third party market research company, we may identify you to
this company. Sometimes market research companies send us lists of individuals
they wish to reach with particular market research opportunities and we
may inform these companies which of these individuals are members of the
Medscape Network so that they can manage their recruitment needs accordingly.
Also, certain market research opportunities require us or the market research
company to contact you directly to conduct the survey, including by telephone.
We will inform you in the research invitation if you will be required to
provide additional contact information, e.g., phone number, to participate
so that you can decide at that time if you wish to proceed with the opportunity.
We do not disclose your survey responses to the sponsor in a manner
that identifies you.
Continuing Medical Education. Medscape, LLC (“Medscape”) is jointly
accredited by the Accreditation Council for Continuing Medical Education,
the American Nurses Credentialing Center and the Accreditation Council
for Pharmacy Education to deliver continuing education for the healthcare
team (collectively, "CME/CE"), which CME/CE activities are hosted by
Medscape on Medscape Education (medscape.org), which is part of the
Medscape Network. As an accredited entity, Medscape is required to
periodically submit personal information about CME/CE participation to
the relevant accrediting entities. Medscape and its affiliates that develop
independent medical education content (“IME”), including WebMD Global LLC
("WebMD Global"), may provide your personal information to accredited providers
that certify CME/CE and IME offered through the Services as required to
process your credits, fulfill their reporting obligations to the relevant
accreditation bodies, and for their internal recordkeeping and regulatory
purposes. Commercial supporters of CME/CE and IME activities receive
only aggregated data about the activities that they support including
participation and outcomes measurement reports. We may share your
personal information among our affiliates for the purpose of sending
you a survey with respect to a CME/CE or IME activity.
Logging in to Another Website Using Your Medscape Network Credentials.
Certain third party websites permit you to log in using your Medscape
Network username and password. If you choose to log in to one of these
websites using your Medscape Network access credentials, we may give
this website information included in your registration profile including
personal information such as your name, specialty, occupation and email
address, (but not your Medscape username and password), which the operator
of the website has agreed to use in accordance with its website's
permits, we may receive information about your use of this third party
Adverse Event Reporting. If you provide us information about an adverse
event regarding a pharmaceutical product or medical device, we may be
required to report such information along with your contact information
to the manufacturer as required for it to fulfill its reporting obligations
to the applicable regulatory authority. If you do not want this
information reported to the applicable manufacturer and regulatory
authority, then do not provide us with adverse event information.
Consent. We may disclose your personal information to a third party
consent at such time.
Aggregated Information. We may provide aggregated information about
users of our Services to third parties as we deem appropriate in our
sole discretion. For example, WebMD may tell a customer what percentage
of registered users of the Medscape Network reside in a particular
geographical area or specialize in a particular clinical area, or what
percentage of participants in a market research survey selected a
particular response to a survey question.
Social Widgets. We may include social widgets within our websites and
apps which enable you to interact with the associated social media
services, e.g., to share an article. These widgets may collect browsing
data which may be received by the third party that provided the widget,
and are controlled by these third parties. You may be able to manage
your privacy preferences directly with the applicable social network platform.
Business Transfers and Affiliates. We may share your information
with any member of our group of companies (meaning our subsidiaries,
our ultimate holding company and its subsidiaries) for their use for
to you through a variety of channels as described herein, subject
to applicable law. In connection with a corporate change in control
resulting from, for example, a sale to, or merger with, another
entity, or in the event of a sale of assets or a bankruptcy, we
reserve the right to transfer your personal information to the
new party in control or the party acquiring assets. In the event
of such a change, your personal information will continue to be
modified as described below.
Legal Requirements. We may release personal information when we
believe release (i) is required to comply with valid legal requirements
such as a law, regulation, search warrant, subpoena or court order
and to meet national security or law enforcement requirements; or
(ii) is reasonable in response to a physical threat to you or others,
to protect property or defend or assert legal rights of us or others.
Security of Information
We have implemented appropriate technical and organizational
security measures to protect the personal information that we
have under our control from unauthorized access, use, disclosure
and accidental loss. When you enter personal information, we encrypt
the transmission of that information or use SSL connections
(Secure Socket Layer) technology. You are solely responsible for
maintaining the security and confidentiality of your account username
and password. Unfortunately, no method of transmission over the internet
or method of electronic storage is completely secure. Therefore,
while we strive to protect your personal information, we cannot
guarantee its absolute security.
WebMD shall retain a user's personal data up to one year after
the user's account deactivation subject to any relevant provisions
of applicable law. Thereafter, the data will be archived (notably
to comply with any applicable statute of limitations) or
Choice and Control
Account Information. You may update your registration information
at any time through the Account Management feature available on each
of our properties. You may also contact Customer Support at
and request that your registration
information be updated or deleted. Note that if we delete your account,
we may maintain certain de-identified information about you for
internal business purposes including research, analytics and reporting.
Cookies. Most browser software can be set to reject all cookies,
including third party cookies, however, if you choose to reject our
cookies, your ability to access and use the Services will be limited.
Refer to our
additional information about opting out of cookies.
Interest-Based Ads. You can opt-out of interest-based advertising on
our websites by rejecting cookies as described above or directly
by clicking on
or, if you are located in the European Economic
Area (EEA), you may also opt-out
Please note that even if you
reject cookies and opt-out of interest-based advertising, you will
continue to receive generic advertisements through the Services.
Note that our websites do not respond to web browser “do not track”
signals. You can learn more about managing your preferences for ads online,
particularly for many third-party advertising networks, through resources
made available by the Digital Advertising Alliance at
or the Network Advertising Initiative at
Note that if you delete cookies, use a different device, or change web
browsers, you may need to opt out again.
Mobile Opt-out. You may control interest-based advertising on
your mobile device by enabling the “Limit Ad Tracking” setting
in your iOS device’s settings or “Opt out of Ads Personalization”
in your Android device’s settings. This will not prevent you from
seeing advertisements, but will limit the use of device advertising
identifiers to personalize ads based on your interests.
Precise Location Information. You may disable the transmission of
precise location information through your device settings. To change
location settings on your device, please refer to your device’s official
Email Communications. If you no longer wish to receive a particular
type of email communication from us, you may unsubscribe by clicking
the "unsubscribe" link located at the bottom of the email and following
the instructions. Also, you may manage your newsletter subscriptions
within the newsletter subscriptions area within your account settings.
Note that certain email communications that we send to members are
service-related and as long as you are a member of the Medscape Network,
you may not unsubscribe from such emails. Also, if you have provided us
more than one email address, we may continue to contact you using the other
email address not associated with the emails from which you have unsubscribed,
until you unsubscribe from emails sent to that other address.
Push Notifications. We may send you push notifications from time-to-time to
notify you of upcoming events or promotions we think may be relevant to you.
If you no longer wish to receive these types of notifications, you may turn
them off at the device level.
California Residents. If you are a California resident, California law
may provide you with additional rights regarding our use of your personal
information. For more information relevant to our users who are California
residents, please click
In so far as granted by applicable law (in particular in the European Union),
you may ask for access to your personal data or ask us to rectify, erase,
restrict or port your personal data and object to the use of your personal data.
When the personal data processing is based on your consent, you have the
right to withdraw your consent concerning such data processing, at any time,
without affecting the lawfulness of processing based on consent before your
withdrawal. For processing necessary to perform the contract, or based on
legitimate interest, we may not be able to accommodate your request to stop
the processing, or if we do so, it may mean that you can no longer access the
Services as a Medscape Network member. To exercise these rights, please click
If you have concerns, you have a right to complain to your local data
protection authority if you are concerned about how your personal data is
used through or in the context of the Medscape Network or Services.
Some of the personal data is required if you become a Medscape Network member.
If you do not want to provide your (or part of your) personal data,
You may not enjoy all or part of the Medscape Network and Services.
We make no automated decisions about you that create legal effects or
otherwise significantly affect You.
Note to Users Outside of the United States
WebMD, Medscape and most of our group companies are located in the United
States, as is a majority of the Medscape Network’s technical infrastructure
including its data hosting facilities. In order to provide the Services
to you, we likely will transfer your personal information outside of your
country of residence including to the United States where it will be
your information outside the United States to service providers with
operations in other countries. As part of providing you the Services,
personal data is transferred to WebMD in the US or a WebMD subsidiary
located in India. This means that if you are located in the EU, your
personal data is transferred to the US or to India, which are not
considered to have the same level of data protection as in the EU.
However, we have implemented appropriate safeguards by entering into
standard contractual clauses with our affiliates located outside
the EU so as to ensure an adequate level of protection. Information
may be stored and processed in any country where WebMD has engaged
service providers such as in the US. We may also transfer aggregated
information and de-identified data or, if you have consented to it,
your personal data to our sponsors located outside the EU. These
operations may also involve transfers to countries which do not
have data protection laws considered to be equivalent to those
under EU law. However, we ensure all data transfers comply with applicable
legal requirements (for example, by implementing appropriate
Note that your personal information may be available to the United
States government or its agencies under legal process made in the United States.
The Medscape Network and the Services are designed and intended for
use by adults, and are not intended for nor designed to be used by
children under the age of 18. We do not collect personal information
from any person we know is under the age of 18.
and any changes will be effective upon posting of the modified
the email address included in your account profile) and/or by means
of a notice on our websites before the change becoming effective.
the latest information on our privacy practices. By continuing
to use the Services after changes are made to this Privacy
Policy, you agree to such changes.
If you have general questions about your account or the Services,
contact Customer Support at
may be used when you use the Services, please contact our Privacy
Office by email at
or at the following address:
Office of Privacy
1201 Peachtree Street, NE
400 Colony Square, Suite 2100
Atlanta, GA 30361
Medscape’s users from the EEA may contact our Data Protection
Officer at DPO@webmd.net.
Please note that if you contact us to assist you, we may need
to verify your identity before fulfilling your request.
Effective date: 1st July, 2021